1. About this Sustainability Statement

In Hup Seng Industries Berhad’s (“HSIB” or “the Group”) journey towards building a sustainable impact on the economy, environment and surrounding community, the Group is pleased to present its Sustainability Statement (“the Statement”).


The Global Reporting Initiative (“GRI”) G4 – Core Option Guidelines have been used as the basis for the preparation of the Group’s economic, environmental and social (“EES”) disclosures. Following the GRI guidelines, we address material issues or those that reflect significant EES impacts, and those issues that substantively influence the assessments of our stakeholders. The Statement, which showcases our sustainability progress for the period from 1st January 2019 to 31st December 2019 complies with the Sustainability Reporting Guide (“SRG”) as well as toolkit issued by Bursa Malaysia Securities Berhad (“Bursa Malaysia”).


The statement describes the scope and boundary of our sustainability disclosure, providing an overview of the management approach, details of the sustainability framework and the initiatives undertaken. It covers four key companies, namely HSIB, Hup Seng Perusahaan Makanan (M) Sdn. Bhd., Hup Seng Hoon Yong Brothers Sdn. Bhd. and In-Comix Food Industries Sdn. Bhd. These companies contribute the entire part of the Group’s environmental and societal impact.

Full details of the Sustainability Reporting are available here.

2. Sustainability governance structure

A robust governance structure is crucial to ensure we achieve our sustainability commitments. The Board of Directors leads the initiative to embed material sustainability considerations into the Group's strategy. Subsequently, a sustainability project committee is setup to incorporate sustainability into the Group’s business processes and prepare the Group’s sustainability reporting. A sustainability coordinator works closely with representatives across various business functions to implement sustainability programmes and initiatives.


3. Materiality assessment


In line with Bursa Malaysia’s SRG, we conducted a materiality assessment through data analysis and stakeholder engagement to gather insights on material related to EES issues. Creating the right communication platform is important to the Group and an open channel of communication is maintain to ensure that their concerns are addressed. The table below shows the types of engagement for each stakeholder and their frequency.

From a total of 46 materiality aspects, we have identified 10 as material and significant to our Group's business operations and they are shown below:-

4. Managing Sustainability

i. Economic/ Economic performance


Our shareholders and banking partners provide us with economic resources to operate and expand in our market place. We are committed to meet the financial commitment towards them through good governance and stewardship of the Group's financial affairs.


We have adopted a dividend policy that will distribute an annual dividend pay out of at least 60% of the annual profit after tax to the shareholders. We believe that such pay out rate will better reward the shareholders and be positively received by the investors.

ii. Environment/ Materials


We work with our partner and production personnel to recover and recycle the waste materials and packaging in our manufacturing processes. The Group is proactively developing management approaches to address the waste generated in our business operations. The followings are four ways we aim to reduce our material usage and hence the waste production:

  • Reduce packaging at the source;

  • Turn waste into a resource;

  • Use packaging materials made from sustainable resources; and

  • Engage consumers.


We recycled 680 tonnes of production waste in 2019 and was sold as scrap to various scrap vendors. We are working closely to improve our current waste management initiatives as well as to develop strategies to drive results.

iii. Environment/ Energy

Climate change is an issue that we cannot neglect as it is relevant to our business and supply chain. We aim to contribute to climate change control via using the best mix of energy sources while improving the energy intensity of our manufacturing processes. To reduce our energy consumption, we are constantly raising awareness among factory employees on strengthening standard routines and installing energy efficient equipment.


We have implemented electrical energy management initiative to reduce the electricity consumption of our plant and the energy intensity of our products. There has been a reduction in electricity consumption in our manufacturing process.

iv. Environment/ Environmental compliance

We commit to comply with all applicable environmental regulations. Our formalised principles and policies provide a clear guidance on environmental issues and ensuring they are upheld throughout the Group. Total transparency with regulators is what we strive for. This also includes efforts to reduce our environmental impact, for example the handling of packaging material.


Our plant achieves full compliance annually and has no fine or penalty imposed by regulators. The Group adopts a pro-active approach to environmental challenges, undertake initiatives to promote greater environmental responsibility and encourage the development of food technologies with better environmental performance.

v. Social/ Occupational health and safety

Our occupational health and safety system includes all our employees, both full-time and part-time. Our industry is highly labour intensive and involves working with complex machineries. Hence, our occupational health and safety has been given the top priority and management attention. Our goal is to reach alignment on a common safety practice and continuously improve safety performance throughout the system.

Following steady and significant improvements in our safety performance during the year, no on-site fatalities were reported and our on-site lost-time injury was maintained at 5 cases (2018: 5 cases).

vi. Social/ Training and development

We continue to groom our team and promising talents through various programmes to help our people build a fulfilling career with our company. We conduct annual training needs analysis to identify the gap in our employees' competencies. Thereafter, we aim to close the gap through training with effectiveness measured pre and post-training. We contributed 1% of our payroll to Human Resources Development Fund to enhance the productivity of our employees.


We invested substantially during the year under review on various training and development programmes for employees across the Group, where a total of 16,509 hours (2018: 11,356 hours) were routed into training.

vii. Social/ Diversity and equal opportunity

We are an equal opportunity employer. We focus in unleashing the potential of all our employees, regardless of gender, age and background. This is one of the most important contributions that our Group brings to the community. This also helps to make our business more sustainable by building a robust pipeline of future business leaders. This is evident in our low annual employee turnover rate of approximately 1.6% (2018: 2.3%).


As a caring employer, we strive to create a conducive working environment for all our employees. Annual sports activities are organise to promote a healthy lifestyle. Annual dinner event is organised to foster close relationship amongst employees.

viii. Social/ Quality and Healthy food

We continuously develop and produce crackers, biscuits and cookies using healthy ingredients and adopting high quality production process.As an official recognition of some of our quality products, we have been granted the International Quality Award by Monde Selection Belgium. This is one of the most prestigious awards on product quality in the world and we have been receiving it since 1994 for our products.

ix. Social/ Nutrition labelling

We provide transparent nutrition information on all our products packaging. We believe by providing factual, meaningful and understandable information as a reference, the consumers can choose the consumption level to meet their specific requirements.


Currently, all our products provide the nutrition information and calorie intakes so that consumers can make choices that fit their lifestyles.

x. Social/ Food safety

As a food producer, safety and quality of our production is imperative. We are committed to produce safe and high-quality food, and follow stringent product and ingredient standards designed to ensure the safety and quality of all our products. Our quality management programmes help us to identify and mitigate potential risks and drive improvement. Our Group's centralised procurement unit ensures high quality and safety in raw materials by adhering to the procurement policies. The centralised procurement unit also makes sure the Group complies with other regulatory requirements.


We are certified under the certification schemes of TQCSI, Australia on the ISO 22000:2018 Food Safety Management system, HACCP management system as well as ISO 9001:2015 Quality Management system which is certified under certification schemes of KIWA, Italy. In addition, we have obtained HACCP and GMP certification through Malaysia’s Ministry of Health to demonstrate our commitment towards food safety and quality to ensure consumer confidence and meet the export requirement for obtaining Health Certificate.

5. Key performance data

Our sustainability framework is aligned with value chain and is customised towards the needs of our market. We aim to report our sustainability performance annually to communicate and be accountable to our valued stakeholders. We plan to improve our sustainability milestones by constantly seeking feedback from our stakeholders, refining our business processes and extracting meaningful and high-quality data from our systems for this sustainability reporting. Below is our key performance data:




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Hup Seng Industries Berhad  199101015786 (226098-P)  (Incorporated in Malaysia)